Appreciation
At Blue Financial Services, we value the privilege of serving you and are committed to delivering world-class financial solutions with professionalism, integrity, and excellence. Our promise to you is built on these core principles:
Our Commitments to You
Empathy
Your needs matter. We serve you with the same care and attention we would expect for ourselves.
Responsiveness
We understand the importance of time and will provide swift, efficient service.
Assurance
Your information is confidential, and our services are consistently reliable.
Reliability
We stand by our word, always acting with integrity and honoring our commitments.
Transparency
Expect clear, honest communication, with full disclosure of terms and conditions.
Respect
Whether in person, online, or through our representatives, you will receive courteous, professional service.
Service Standards
Loan processing:
- 90% of new loan applications processed within 24 hours
- Top-up loans are disbursed within 3 days
account statements:
- Available within 30 minutes in-office
- Emailed within 1 business day
Email Requests:
- Response within 2 working days
Customer Enquiries:
- 90% of waiting times within 10 minutes
Telephone calls:
- 90% answered within 20 seconds
Your Role in Ensuring Excellence
To serve you better, we require full Know Your Customer (KYC) compliance and accurate information.
We are dedicated to continuous improvement and value your feedback. If our service ever falls short of expectations, please reach out via our customer support channels.
Get in Touch
General Enquiry: info@bluefs.com.gh
At Blue Financial Services, Your Trust is Our Priority!