We appreciate the unique opportunity we have to be of service to you. We aim to offer you world class financial services and therefore set out our basic service promise to you as per below:
We will treat you as we ourselves like to be treated. We will provide you with professional and courteous services both within our offices, our digital channels and via our sales representatives.
We will honour our promises to you. We will act with integrity in serving you.
We undertake to give you a prompt service. We understand the peculiar need for a quick response by our customers.
We will, in the spirit of true partnership, disclose to you all information and terms and conditions.
We will attend to your requests as we would like ours to be attended to.
We promise you confidentiality and continued reliable services.
We aim to process and pay out 90% of fresh loan applications within 2 days and top-up loans in 3days.
We will ensure no delays and promise that 90% of queue waiting time will be within 10 minutes.
We aim to furnish you with this in 30 mins, if you are present in our offices or within (1) day if it must be emailed to you.
We aim to answer 90% of your telephone calls within 20 seconds.
We aim to respond to your email requests within two (2) working days.
Support Contact Emails